The first ploy is to send an automated message to a household’s landline.
This urgent message is seemingly from the home’s internet provider or even the telecoms regulator Ofcom, telling householders their broadband connection is about to be cut off.
They are told to ‘press 1’ on their phone keypad to speak to customer services. But what they are not told is that customer services is, in fact, fraudsters posing as their internet service provider.
A sham employee then sneakily puts time pressure on the customer asking them to act speedily to avoid being disconnected.