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Support & Servicing

When Your PC & Laptop Stops, Hiccups or Misbehaves, Call the Expert Dr Jerry who will get you back up and running speedily. Rated No. 1 by customers year on year.  Home or Business drop off, Onsite or collection.

Jerry is DBS (formly CRB) checked (updated July 2021) and Certified & HMRC Registered & Business Axa Insured including public liability

7 Days a Week (8am til 8pm)

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Testimonials

Used Dr Jerry`s services several times in recent years

His service is prompt and totally reliable. Charges are very reasonable for the work carried out. Dr Jerry is happy to give any advice requested He will either come to your house or you can take the item to his workshop. I can totally recommend his service.

Cedric Woodward - Google June 2021

Could not ask for a better or more efficient service

My laptop hard drive stopped functioning two days before I would have to rely on it exclusively for work. It was picked from my house within 20mins, hard drive replaced, all data recovered and transferred; device then delivered back to my door in under 24 hours. Laptop's now functioning better than it did before the breakdown and everything file-wise is where I left it.

Highly recommend.

Ben Powell - Google January 2021

Quick Service

Wonderfully quick service very well priced, got my data of a harddrive that most had already given up on.

Ivan Newman – Selly Oak – March 2019 (Google)

Recommend by my Bank

My laptop was infected with viruses and possibly hacked and I was advised to contact Dr Jerry Computer Engineer by my Bank to have my computer sorted out.

Jane – Bournville – July 2020

Dr Jerry is fast, reliable, honest and goes the extra mile

I'll definitely be recommending.
As it is with a lot of people I need my laptop for work. So the fan making a loud whirring noise the day before the Easter Bank Holiday was a big concern.
I live chatted with Dr Jerry who said he could look at it the next day.
He confirmed the fan needed replacing but because of the bank holiday, it was likely to take a week to arrive. However, he was able to source another one and fit it with no extra cost.
I'm sure it now runs quieter than it did before.
Overall from drop off to pick up was less than 48hrs (on a bank holiday).
Thank you again.

Hannah Turner Google May 2021

Brilliant Service

Dr Jerry to repair my daughters school laptop, brilliant service, would certainly recommend him and use his services again.

Pete – Bournville – September 2020 (Email)

Above and Beyond

Dr Jerry went above and beyond to help me on a recent visit to Birmingham. He resolved the issue in a swift manner.

I can’t recommend enough. Thank you Dr Jerry

Vanessa – November 2018

12 Computers off Line after Power Failure

Jerry responded very quickly to address a major problem with our networked computers following an area power failure. Within 24 hours all computers were reinstalled and backup restored. He now manages our day to day problems in a timely cost effective way/.

Luke – RS Motors – March 2019 (Email)

Very helpful, professional and fast service.

No job too big or small. Honest, with quick pick up and delivery. Would definitely recommend and use again if needed.

Mark - Google April 2021

Dr Jerry Repaired My Laptop Same Day

After visiting PC World and other repair shops, I finally found Dr Jerry, who repaired and return my laptop without deleting my files.

Mary – Bartley Green – July 2019

5 stars from me

I called Jerry yesterday morning and explained my issue briefly over the phone. He was round within half an hour to pick it and returned with drivers sorted and a clean install of Windows 10 within 24hours…on a Saturday!

Brilliant professional door-to-door service at a good price. Couldn’t ask for more really.

Sean Bewey – May 2020 (Google)

Absolutely Amazing Fast & Quick

Absolutely amazing fast & quick response & fixed all i needed, amazing prices, such a reliable service thanks so much again definitely recommend this awsome guy Jerry x

Rachael Billington July 2020

Laptop was 100% dead 

Would highly recommend this guy to anyone with any hardware issue. Laptop was 100% dead after water damage, no life at all. Took it to him Wednesday lunch.  Rang him on Wednesday evening and he gave me a detailed description of what he’d done so far, what he thought the problem was, and what he was going to do next. By lunchtime on Thursday, he texted me to say it was fixed. Picked it up, and it’s absolutely sorted.

This guy knows his stuff, his prices are VERY reasonable considering the service, and he is now my go to guy for computer issues.

Gregory Roberts – October 2019 (Google)

Speedy Expert

I Recenly took my Daughters Laptop to Dr Jerry  The Laptop powered up fine but there was Zero on the Screen . 2Days later fixed . Thanks

A Butler –  September 2019 (Google)

Highly recommended.

Jerry is a top guy with great knowledge of computers. He provides a quality service. Highly recommended.

Jimmy Mole – April 2019 (Google)

Top man

Fixed multiple hardware problems with my laptop. At a great price.good service.will recommend

Drooley Dooley  – October  2019 (Google)

Quick & Good Price

Dr Jerry recently repaired/reformatted three external hard drives for me. He completed the job within 24 hours for a good price. He was both professional and courteous and very easy to communicate with.

Mabel Dean – March 2019 (Google)

Good Service & Recommended

Dr Jerry has been maintaining our hardware at the practice for about 18 months now. He has tackled various issues in that time ranging from backups and dead PCs to upgrades and reinstallations. Jerry does a great job and very approachable. I would definitely recommend his services.

Dr Andrew Nesbitt– Shenstone Dental Centre – June 2019 (Google Add Google Review)